General FAQs

New Patients

WE ARE NOW ACCEPTING NEW PATIENTS. WE RECOMMEND CALLING IN ADVANCE TO BOOK YOUR APPOINTMENT AT LEAST TWO-THREE WEEKS IN ADVANCE DUE TO CLINIC CAPACITY. THANK YOU FOR YOUR UNDERSTANDING

Previous medical records or any history you may have should be emailed to us prior to the animal’s appointment to allow for appropriate review. Owners are encouraged to authorize consent for us to obtain their pets previous records prior to their scheduled appointment. 

Please find the new patient form below, this can be filled out and sent to us at least 3-5 days before your first appointment.

Please arrive 10 minutes early to check in and fill out any paperwork that has not yet been completed.

Cancellation Policy

24-hour notice is required for all cancellations. A missed appointment fee may be charged.

Prescription Refills

Please allow for at least 1 business day for medication refills. If the medication needs to be ordered in it may take approximately 3-5 days. Medication refills are at the veterinarian’s discretion and will be based on what is best for the safety and continued health of the pet. 

Emergency

In the event of an emergency, call us immediately (do not email us) during office hours, and we will triage your pet appropriately depending on what is necessary. If it is out of our regular office hours, please call an animal emergency clinic IMMEDIATELY. Vancouver Animal Emergency and Referral Centre (VAERC) is the closest ER clinic to us located 2303 Alberta St, Vancouver, BC V5Y 4A7; phone number: (604) 879-3737.

EXOTIC SPECIES

We are accepting exotic patients and see small mammals including rabbits and rodents, as well as reptiles, amphibians, birds etc. Please call us to schedule an appointment.

Upon Arriving To the clinic

Feel free to have a seat upon entering our bright waiting area until one of our staff members can check you in, and answer any questions you have. A reminder to keep cats and small animals in carriers, and dogs on leashes, until inside the examination room, as not all our patients are comfortable with direct interaction with other animals. 

PET INsurance

We are happy to work and collaborate with various different pet insurance companies for your pet. Please inform us prior to your appointment if you have pet insurance so that we can discuss what you need to provide for us on your end. If you are interested in insurance, we are happy to discuss options with you.

Medical Procedure FAQs

VACCINES AND VACCINE REACTIONS

Vaccines are the best way to protect against disease. Vaccines stimulate your pets immune system which primes their immune system to develop protection against a specific disease or illness.

Vaccine reactions post vaccination are rare, and most animals will have no symptoms at all after vaccination. Temporary swelling or pain around the injection site or temporary loss of appetite or fatigue may be observed and can be monitored. If these symptoms persist for more than 24 hours or any other signs occur, contact us immediately.

General Anesthetic

General anaesthetic (GA) may be required if your pet is to undergo a surgical procedure. Prior to putting your pet under GA a full comprehensive physical exam will be done and pre-surgical blood/urine tests are recommended in order to ensure that it is safe to proceed with GA in your pet. If any concerns or abnormalities are found, further tests or diagnostics will be recommended. Full monitoring of the animal is performed throughout GA using specialized equipment and trained vets/veterinary technicians in anesthesia.

Pain Management

At WKEAC our Veterinarians use a multi-modal pain model, using many different pain management medications and approaches to address and properly control pain. These vary depending on the age, health status and level of pain of the individual patient. 

Spays And Neuters

At WKEAC we encourage spaying (female animals) and neutering (male animals) of all pets. This is typically done around the age of 6 months for both procedures, please discuss an optimal time with us. Spaying involves removal of either the ovaries only (ovariectomy) or both the ovaries and uterus (ovariohysterectomy) in female animals. The procedure that is done is patient dependent. Neutering is the removal of the testicles in male animals. Prior to the surgical procedure, your pet will receive a complete physical examination by the attending veterinarian. A microchip is included with this procedure if your pet does not already have one.

Post-Op Care

When your pet comes in for an operation, post operative care will be reviewed with you in detail by members of our veterinary team. Post operative care will vary depending on the procedure performed and the requirements the veterinarian feels necessary for each individual case.

Please do not hesitate to contact us with any questions regarding the above information/FAQs or with any other questions you may have.